How to use this service

There is no peak body approved Ombudsman service for toll road customers. Because of this, Tolling Customer Ombudsman Pty. Ltd. (Business Name: Tolling Customer Ombudsman) offers Transurban customers a seamless way to report complaints to the powers that be in QLD, NSW and VIC.

This reporting service enables you to submit a form that will be used to help improve the tolling system. Upon completion, an email will be sent in your name to Transurban's Head of Customer Service and relevant powers you choose. All information provided, including personal information such as your email address and phone number, will be included.

Follow these 3 steps:

Step 1

Click 'Lodge a Toll Complaint' and enter your details. Once completed, a new button will appear 'Continue - 30% Complete'. Click on this to continue.

Step 2

Select your complaint information details - as you fill this out, it may take a couple of seconds for the next section to appear. Once completed, select 'Continue - 60% Complete' to continue.

Step 3

Select information about your complaint, and those you would like to inform. Once finished, submit your complaint. By clicking 'Submit', you agree to our Terms of Use.

Let the toll road operator Transurban and your Government know you have a toll complaint that you would like resolved. It only takes 2 minutes.